Maintenance Request Process
It is important that residents report problems by submitting a maintenance request,
before they become an emergency. Physical Plant will respond to a problem no later
than 72 hours after a maintenance request has been received.
- If a student has a maintenance request or other concerns regarding the physical upkeep
of their room (plumbing problem, broken heater, etc.), the student must submit a maintenance
request online.
- In emergency situations, such as exposed wires, overflowing toilets, floods, etc.they
can call 968-0376 between 8:00 a.m. to 5:00 p.m., Monday through Friday.
- If a serious maintenance concern arises after 5:00 p.m. or during the weekend, the
student should contact their Resident Assistant or Resident Director.
Little problems can be avoided with preventative measures. For example:
- Please report your bathtub draining slowly vs. your bathtub has standing water and
wont drain at all.
- Please report the pipe under the sink dripping vs. the pipe has been leaking for a
month and now has a steady stream of water.
On-call Personnel:
A member of the Department of Residence Life Staff is on-call at all times. If you
have a security, maintenance or other concern:
- From 8:00 a.m. until 5:00 p.m., Monday thru Friday, please call the Residence Life
at 479-968-0376.
- After 5:00 p.m. and on weekends, you may contact the RA on-call for your building.
HOW TO SUBMIT A MAINTENANCE REQUEST:
To submit a maintenance request, follow these steps:
- Login to the housing portal with OneTech credentials
- Select Room Maintenance
- Complete and submit
- Return later to see the status of your request.
