Maintenance Request Procedures
If a student has a maintenance request or other concerns regarding the physical upkeep of their room (plumbing problem, broken heater, etc.), the student must submit a maintenance request online. In emergency situations, such as exposed wires, overflowing toilets, floods, etc.they can call 968-0376 between 8:00 a.m. to 5:00 p.m., Monday through Friday. If a serious maintenance concern arises after 5:00 p.m. or during the weekend, the student should contact their Resident Assistant, Resident Director or the front desk staff.
It is important that you report problems by submitting a maintenance request, before they become an emergency. Physical Plant will respond to a problem no later than 72 hours after a maintenance request has been received.
For example:
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Please report your bathtub draining slowly vs. your bathtub has standing water and wont drain at all.
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Please report the pipe under the sink dripping vs. the pipe has been leaking for a month and now has a steady stream of water.
Little problems can be avoided with preventative measures.
On-Duty Personnel
A member of the Office of Residence Life Staff is on duty at all times. If you have a security, maintenance or other concern from 8:00 a.m. until 5:00 p.m., Monday thru Friday, please call the Residence Life at 479-968-0376. After 5:00 p.m. and on weekends, you may contact the RA on-duty for your building.
