Service Excellence

The Service Excellence program promotes initiatives that unite the ATU family in providing a seamless experience of exceptional service to all of our campus community. Service excellence extends far beyond the traditional approach to service. Service excellence at Arkansas Tech is about all units working together to create consistent attitudes, behaviors and processes. The idea behind our philosophy and the direction of our standards is intended to empower our workforce to provide exceptional service that ultimately contributes to a culture of continuous improvement aiming for organizational excellence.

Service Philosophy:

We create a collaborative culture of excellence by providing an exceptional experience for each individual.

Service Standards:


  • Exhibit care and courtesy
  • Listen actively
  • Treat everyone with empathy and dignity
  • Be resourceful and self-directed
  • Be well informed
  • Execute responsibilities accurately
  • Be approachable
  • Demonstrate teamwork across boundaries
  • Provide complete and timely responses
  • Exhibit a supportive attitude
  • Act with integrity
  • Accept responsibility for decisions and actions