Faculty/Staff General Student Complaint Resolution Log

 

To comply with federal regulations and Higher Learning Commission policy, each University division’s faculty/staff members must report all written general student complaints for which there is not an existing formal complaint/appeal process via the Faculty/Staff General Student Complaint Resolution Log below. 

For the purpose of this procedure, a “complaint” is defined as:

  1. By a student;
  2. Must be in writing;
  3. Delivered by hand, via U.S. mail, facsimile, or electronic mail;
  4. Signed by the student (i.e. not anonymous);
  5. Not be an appeal or a grievance for which a defined process already exists;
  6. Related to ATU’s mission:


Arkansas Tech University is dedicated to student success, access, and excellence as a responsive campus community providing opportunities for progressive intellectual development and civic engagement. Embracing and expanding upon its technological traditions, Tech inspires and empowers members of the community to achieve their goals while striving for the betterment of Arkansas, the nation, and the world.

Additionally, any individual who was enrolled but who has graduated or otherwise left the University may also avail themselves of these procedures provided that any such complaint is made within three months of the individual leaving the University and the acts or omissions being complained of occurred while the individual was a registered student.

Deciding what must be included will require some judgment.  It would be reasonable to INCLUDE complaints regarding:

  • Curriculum;
  • Class scheduling;
  • Teaching;
  • Registration;
  • Financial aid;
  • Faculty.


Student issues that fall under an existing formal and established complaint/appeals process will continue to follow those existing processes, and will be included in the Complaint Log process; however, they will be EXCLUDED from this reporting procedure, such as:

  • Satisfactory Academic Progress;
  • Academic petitions (scholarship appeals);
  • Suspension appeals;
  • Final course grade appeals;
  • Graduate student termination appeals;
  • Sexual harassment;
  • Violations of the Academic Integrity policy;
  • Violations of the Student Code of Conduct;
  • Affirmative Action/EEOC;
  • Parking.


Complaints from applicants to the university, visitors, and relatives of students are also excluded, since the purpose of the log is to record complaints from enrolled students.

 


Complaint Log Form