As a social media manager on behalf of the university, you will come in contact with a variety of posts and comments regarding the university. Arkansas Tech supports these actions by its audiences in an effort to foster engagement and conversation.
While your first instinct may be to delete a negative post, try to refrain from doing so. If possible, use the opportunity to solve a problem or generate a productive discussion. Arkansas Tech has created this response guide to assist you in determining how to handle posts.