Refund and Return Procedures/Best Practices
General Merchandise and Apparel
Apparel and general merchandise items returned with original tags in non-washed, non-worn, resalable condition within 30 days of the date on the receipt are eligible for a full refund. Refunds where credit cards were used must go back onto that exact same credit card.
Textbook Sales and Rentals
Textbook purchases and rentals returned in original condition within (5) business
days from the of the start of the term in which the course material was purchased
are eligible for a full refund. The refund deadline for the Spring 2016 term is 5pm
on Friday, January 15th, 2016. After the (5) business days have passed from the term
start, all course materials purchases may only be returned within 24 hours of purchase,
in original condition, with the receipt, at the discretion of a manager.
Those who have dropped a class within (15) business days of the start of the term and have drop slip and receipt may also be eligible for a full refund if the items are in the original condition, at the discretion of a manager. The drop refund deadline for the Spring 2016 term is Friday, January 29th, 2016.
Buy Back Procedures
Our Spring 2016 buyback will kick off on reading day. During that time, books may be worth up to half of what you paid depending on the demand. We also buy back books every day for current market value. Sell your new and used textbooks for cash at the bookstore!
Spring 2016 rentals are due by Friday, May 6th, at 5pm. We will waive late fees for those returning books Saturday the 7th, as our main location will be open during the Saturday commencement activities. Late fees of $10 per item will be posted for those items not received by May 9th. Lost or non-return fees will be posted to the card on file at 8am on Wednesday, May 11th for every item that is not in our possession at that time.Your student account will be charged and hold flags placed if the credit card on file is declined or otherwise unable to be charged.
To return rentals via mail, enclose your name and Tnumber and send to:
Arkansas Tech Bookstore
Attn: Rental Returns
209 West O Street
Russellville, AR 72801
*Mailed rentals must be postmarked on or before Friday, May 6th, 2016 and must be delivered to us by the close of business on Tuesday, May 10th, 2016.