Course Descriptions

Term: Campus: Subject:

Courses

Subj	Number	Course Title

HA	1013	Sanitation Safety
HA	1043	Introduction to Hospitality Management
HA	1063	Hospitality Technology
HA	1923	Introduction to Food and Beverage Management
HA	2003	Cost Controls
HA	2023	Hospitality Supervision and Leadership
HA	2043	Front Office Management
HA	2053	Work Experience
HA	2063	Guest Service Management
HA	2133	Introduction to Travel and Tourism
HA	2813	Basic Human Nutrition in Hospitality Administration
HA	2913	Principles of Food Preparations
HA	3133	Tourism Planning
HA	3143	Executive Housekeeping
HA	4001	Internship Preparation
HA	4013	Hospitality Marketing and Sales
HA	4023	Hospitality Facilities Management and Design
HA	4033	Legal Aspects of Hospitality Administration
HA	4053	Meetings and Conventions Management
HA	4063	Beverage Management
HA	4073	Hospitality Financial Analysis
HA	4093	Resort Management
HA	4113	Personnel Management in Parks, Recreation, and Hospitality Administration
HA	4116	Internship
HA	4203	Hospitality Operational Problem Solving
HA	4243	Advanced Lodging Operations Management
HA	4253	Club Management
HA	4951	Undergraduate Research in Hospitality Administration
HA	4952	Undergraduate Research in Hospitality Administration
HA	4953	Undergraduate Research in Hospitality Administration
HA	4954	Undergraduate Research in Hospitality Administration
HA	4983	Advanced Food Production
HA	4991	Special Problems and Topics
HA	4992	Special Problems and Topics
HA	4993	Special Problems and Topics

Description

HA2063: Guest Service Management

Cross-listed: CUL 2063

Prerequisite HA 1063

The analysis and development of guest services management skills including leadership behavior, motivation, communication, training, staffing, etiquette, and professional service.

Lecture two hours, lab minimum of three hours depending on the special event requirements. $100 lab fee which helps to cover your meal costs and/or travel.